Support

Getting started

• Import a track from Files: TrackScope keeps a reference to the file you choose, not a copy.
• Supported formats: AAC, AIF, AIFF, CAF, FLAC, M4A, MP3 and WAV.
• TrackScope reads the file metadata: title, artist, duration and filename.

Analysis

• Long tracks can take a while.
• The app shows elapsed time, not an invented percentage.
• Closing the app during an analysis cancels it.
• A cancelled analysis does not save partial results.

Playback and missing files

• If the original file is no longer available, the analysis stays in your library.
• Use “Choose File Again” to point TrackScope back at the audio and restore playback.
• Playback can continue with the screen locked.

Library and local data

• Deleting a track deletes its analysis.
• “Delete all analyses” keeps your tracks and never touches the original files.
• Uninstalling the app removes the library and every analysis stored locally.

Purchases

• Free includes three welcome analyses, then one each week, and a library of three tracks; Pro removes the limits and adds JSON export.
• Restore Purchases is available inside the app.
• Subscriptions are managed from your Apple account settings.
• Lifetime is a one-time purchase, not a subscription.
• Refunds are handled by Apple; we cannot process them from this website.

Troubleshooting

• Unsupported file: check that the format is one of AAC, AIF, AIFF, CAF, FLAC, M4A, MP3 or WAV.
• Damaged file: try playing it in another app to confirm the audio is readable.
• File unavailable: use “Choose File Again” to reconnect the audio.
• Purchases temporarily unavailable: the App Store may not be reachable; try again later.
• Export failed: try exporting again, or choose a different destination in the Share Sheet.

Contact

Email

support@trackscopeapp.com

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